Your aha moment? When you realize the DAP is the secret to better CX. Instead of your customers calling the support team, their questions are anticipated and answered by the DAP as they’re using your digital tool. Let’s say you’ve launched a new website, app, or feature.
The DAP provides all potential guidance required when it’s needed in-app. There’s no training time that needs to be factored in. It dramatically reduces time to competency, which means your customers can get going doing what they need to do immediately using your product. It has all the features your market research says it should.īut however much time and effort you spend on making your user interface easy and intuitive, there will always be a learning curve for customers using it. The aha moment for better CXĬustomer onboarding and customer care are all transformed with the DAP. If your users are customers, this means they’re more likely to purchase or continue to use your services.
Whats a aha moment how to#
With the DAP, users receive in-app, personalized guidance, in real-time, solving the problem of how to put technology into the hands of users and ensure it’s used to its fullest potential. It’s a platform agnostic piece of software, which means it can be applied to any digital system, platform, tool, or app. If you’re just learning about the DAP for the first time, make sure you read up on what it is and how it works. So every time an HR leader, CIO, CEO, organizational development consultant, change manager, or other digital decision maker realizes that user adoption is the key to success, they have an aha moment. This is essential to a well-performing enterprise in the digital age. (source: ) The aha moment in the digital ageĭigital adoption empowers users to perform tasks using digital tools as easily and effectively as walking. It was called the Digital Adoption Platform.
Whats a aha moment software#
Witnessing the problem facing so many enterprises, of how to put technology into the hands of users and ensure it was used to its fullest potential, the fledgling startup realized the key to solving the problem was digital adoption.Ī piece of software was created that was designed to facilitate, accelerate, and improve digital adoption. WalkMe coined the term “ digital adoption”, which is used so widely today. Allegedly, Archimedes leaped out of the bath, shouting “eureka” (I have found it).Ī very similar aha moment happened in 2010 when WalkMe was founded. It was in this moment that he realized how to measure the volume of an irregular object and therefore answer the king’s question. In fact, he noticed that the volume of water displaced was the same as the volume of his body entering the water. Then, during a trip to the baths, he lowered his body into the water and noted that the water was displaced when he did so. Archimedes had no clue how to go about answering the question. In the story, Archimedes was asked by the local king whether a crown was made of pure gold. The most famous aha moment is probably the one experienced (in fiction) by Archimedes (c.250 BC). The person experiencing the eureka effect is convinced that a solution is true.The solution to a problem can then be processed smoothly or fluently.The aha moment has recently been characterized as comprising four defining attributes: It’s that moment when you have an epiphany and, all of a sudden, you understand something that was previously a mystery to you. The aha moment is also known as the Eureka effect.
Our findings will be especially helpful for understanding how to help people reach a sudden insight into a problem that they have previously been unable to solve.What does getting into a bath have to do with enterprises operating in the digital world? This study will help us better understand how people solve problems. We predict that background knowledge will improve people’s ability to figure out what is shown in images that are difficult to see clearly and understand. We will also ask a few background questions. We are interested in figuring out if seeing whole pictures helps people figure out the ones that were previously unclear. They will then be shown a clear picture, followed by another blobby image. They will be asked if they could identify what was in the picture, what they believe they saw, and how confident they are in what they believe they saw.
In this study people (all ages) will view “blobby” images – pictures that have been altered so that it is hard to figure out what they might be.